This is my second wig from Ciel Wigs, and I want to start by saying that the quality and overall appearance of the wig are beautiful. The Reese wig is soft, well-made, and the packaging was absolutely gorgeous. You can tell a lot of care was put into the presentation.

My only disappointment with the wig itself is that it doesn’t appear quite as blonde in person as it does in the photos. It’s still a beautiful color, but the pictures set a different expectation.

Unfortunately, my experience was impacted by several communication, shipping, and delivery issues throughout the order process. There were delays, conflicting information, and a lack of clear updates, which made the experience far more stressful than it needed to be. I also experienced issues with a previous order that was canceled, which delayed my ability to repurchase and ultimately resulted in a longer wait overall.

Since this was my second purchase, I was hoping for a smoother experience. I genuinely love the product, which is why this review is difficult to write. The wigs themselves are beautiful, but customer service and fulfillment are just as important as the final product.

While I am happy with the wig I received, the ongoing communication and shipping issues have left me uncertain about ordering again in the future. If these areas were improved, I would gladly consider purchasing from Ciel Wigs again.